FAQ

How long before my order arrives?
- Orders are dispatched immediately after payment is received and confirmed. After being dispatched the package takes from 3 to 7 days to arrive within the EU. There are exceptions to these indicated times and we advise waiting 21 days before getting worried.

I chose the two-step cash-on-delivery, what does that mean?
- On placing your order we will issue a request to the local postal service to request a cash payment from you, once you have paid a etiquette with a unique code will be given to you…send us this code (step 2) and we dispatch your order immediately…wait 3 to 7 days and your products are delivered.

What happens if I pay and the package does not arrive within 21 days from being dispatched?
- Make contact with us after the 21 days via email or chat service and we will investigate what has happened.

Where is the package shipped from?
- Orders are packaged and shipped within the EU. Wholesale orders are shipped either from our European Warehouse or from our Asian Warehouse.

Is it legal to buy these products?
- The legality of your purchase is entirely your own responsibility and is always dependant on your country of residence. We advise you to avail yourself of local legislation.